December 15, 2017

FAQ’s

Frequently Asked Questions

Any other question that is not answered here feel free to contact us at contact@kamagraphics.com

What is your payment policy?

Payment is required in full at the time your order is placed for print work. We must receive payment before your order is printed and late payment will delay your order. For design services (i.e, flyer and business card designs) a 50% deposit is required if the final price is more than $50.  If the final price is $50 or less we require a full payment before any work will begin. We accept Cash, business and local checks, Visa, Mastercard, American Express, Discover, and Paypal.


Can I mix shirt sizes & do I need to order in dozens?

You can order as many different shirt sizes as you want and you DON’T have to order in dozens, unless otherwise stated. Certain brands require ordering in half dozens.


Can I mix and match shirt & ink colors?

Yes. Different shirt colors are ok as long as the ink colors are the same. If we need to change ink colors additional fees will apply.


What is your turnaround time?

Typical turnaround time for printed jobs is 7-15 business days + shipping time. Turnaround time is only an estimate, is not guaranteed and starts when your order is paid for AND we have all information to complete your job. Complex designs or orders with extra add-ons may increase turnaround time. Allow for at least 3 additional days for interior printed tags. The most up-to-date turnaround time will be listed on your quote and invoice. If you have a deadline for your order, you must let us know when placing your order and a rush fee may imply. Taking longer than 24 hours to approve your digital proofs may delay your order. Any circumstances out of our control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate. For services, such as postcard or cd art design, our turnaround time is usually within 72 hours. But then again it depends on our workload.


How to place order?

Placing an order is simple if you know what you want and have the information to get started. Email us with as much detail as possible and we will get back to you as soon as possible.


How do Rush Charges work?

We will do everything we can to accommodate your deadline without a rush charge. However, in some cases we may require a rush fee if overtime is needed to meet your deadline. Rush charges apply to all printing and artwork totals on your invoice.